We’re all in this together.
COVID-19 has created an unprecedented demand for our services—especially unemployment benefits and Paid Family and Medical Leave.
Building capacity. We increased our capacity and hired more than 1000 people to assist with claims.
Updating technology. We continually update our technology to make it easier to use and to implement new emergency rules and programs. Unfortunately, technology updates take a few weeks go into effect, so changes may lag.
Our phones are very busy. We know that it’s frustrating when our systems don’t work the way they should. We are implementing new processes to reduce the number of times callers need to be transferred. If you’re having a hard time getting through on the phones, use our web services. Many general unemployment questions can be answered on our website. If you have a problem that can only be fixed over the phone, please keep trying. Our dedicated experts are here for you, even if they’re hard to reach right now.