COVID-19 Information | Missouri Department of Social Services

Contact Us

  • RESOURCE CENTERS – Most of our offices are still closed to the public; however, a few of our Family Support Division Resource Centers are open by appointment only. To find an open office near you, visit our DSS Map and search your address or zip code. To schedule an appointment, call 855-FSD-INFO and follow the prompts. For your safety and the safety of our team, you will only be allowed in the building at your scheduled appointment time.
  • CONTACT US – Even though most of our offices are closed to the public, our team can still help you over the phone at 1-855-FSD-INFO or online. The FSD Information Line (1-855-FSD-INFO) has temporarily expanded their hours to 6 a.m. – 6:30 p.m. Monday through Friday, and 8 a.m. – 5 p.m. on Saturday.
  • SUBMIT DOCUMENTS – If you need to send in verification documents like copies of your ID card, paystubs, or statements, you can temporarily email them to FSD.Documents@dss.mo.gov or fax them to 573-526-9400, or mail them to the Family Support Division, P.O. Box 2700, Jefferson City, MO, 65102. Do not send questions to this email or fax number, we will not be able to respond.

Food Assistance

  • FOOD BANKS – The Department of Social Services (DSS) will divide $1.5 million from the Coronavirus Relief Fund among Missouri’s six regional food banks to help meet the needs of the growing number of Missourians who now rely on food assistance. The funds will help food banks serve more than 1,000 food pantries, domestic violence shelters, soup kitchens, homeless shelters, and other meal sites. Read more…
  • P-SNAP – DSS will issue Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP) benefits, which will allow all households currently eligible for SNAP to receive the maximum amount for their household size for March through October. Anyone who is currently eligible for SNAP will automatically receive P-SNAP. For more information, read our Frequently Asked Questions.
  • P-EBT – Pandemic-Electronic Benefits Transfer (P-EBT) was available to help families cover food costs for children in their home who would have received free and reduced lunch at school but were not in school due to the pandemic. The application period for this benefit ended on July 7th. For more information, read our Frequently Asked Questions.
  • FOOD STAMP RECERTIFICATIONS – Starting in July, the United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) will again require Missourians to complete a periodic recertification form and phone interview to verify that they still qualify for Food Stamp (SNAP) benefits. The Family Support Division will mail a recertification form that will need to be completed and returned before the deadline on the letter. We will call the number you listed on your form to complete your phone interview within 3 days of receiving your form. So you know it is us calling, we will appear on your caller ID as Family Support Division (855-823-4908).
  • FOOD STAMP INTERVIEWS – The Family Support Division will resume Food Stamp (SNAP) interviews starting July 1. We will call the number listed on your application to complete your phone interview within 3 days of receiving your application. So you know it is us calling, we will appear on your caller ID as Family Support Division (855-823-4908).

Cash Assistance (TANF)

  • Work requirements for Temporary Assistance benefits will resume on August 1, 2020. If you get Temporary Assistance benefits, you can get help with employment training services through the Missouri Work Assistance (MWA) Program.

Energy Assistance

  • Eligible Missourians have until October 31, 2020 to apply for the Low-Income Home Energy Assistance Program (LIHEAP) to get assistance with payments for their summer cooling bills if they are in crisis. The Department of Social Services also increased the income level for Missourians to be able to qualify for assistance. In June, $15 million was added to LIHEAP to double the maximum benefit from $300 to $600 to help support a likely increase in the number of low-income Missourians eligible for cooling assistance.

Employment & Training Programs

  • Missourians who get Food Stamp (SNAP) benefits or Temporary Assistance can get help preparing for, finding, or keeping a job at no-cost. Food Stamp (SNAP) recipients can get help through the SkillUp Program, and individuals who get Temporary Assistance benefits can get help through the Missouri Work Assistance Program.

More Help

  • The Missouri Services Navigator helps Missourians find essential services, like food pantries, school meal programs for students, diaper banks, and more. There are over 2,000 helpful services listed, with new services added daily.

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