COVID-19 (Coronavirus) FAQs – Verizon wireless customer service

For non-emergency transactions, such as device upgrades, bill payments or account questions, you can use My Verizon 24/7 to complete your transaction:

If you are experiencing critical connectivity issues or need urgent equipment replacements, our staff is ready to help in our stores but please note that many of our stores have temporarily closed or have reduced hours. Additionally, for the safety of other customers and our employees, you must wear a cloth face covering when visiting a store. Review the CDC’s Guidelines for more information on cloth facial coverings.

For the latest, visit our Retail Store Operations page for a list of stores and hours, along with other store related information.

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